Frequently Asked Questions

Here are the answers to the common questions about our place. If you have any additional questions, please feel free to contact us.

Q: What is your cancellation policy?

A: Please see our policies page for the answers to this and other related questions.

Q: How close are you to Zion National Park?

A: The park is right behind our house, just a few hundred yards away. The entrance to the park is 5 miles from us, or about 10 minutes of driving time.

Q: Do you offer internet access to guests?

A: Yes, our guests can enjoy a free Wi-Fi access to the Internet. We will give you the login information when you check-in.

Q: Is there cell phone coverage at the house?

A: It depends on the network you belong to: some networks (such as T-Mobile, Verizon, AT&T, or Tracfone) work here well, while others have no reception. Please contact your wireless phone service provider to determine whether they service our area.

Q: How big is Rockville, Utah?

A: Rockville is a quiet little town right next to Springdale. It is a bedroom community of about 250 residents, and unlike Springdale, there is no commercial activity here. If you want to stay in a true country-style town, away from commercial noise and crowd, Rockville is the perfect choice.

Q: Where is the nearest restaurant?

A: There are no restaurants in Rockville (no commercial activity is allowed here), but if you drive about 2 miles east on the Road 9, towards Springdale and Zion Park entrance, you will find a great variety of restaurants: American, Mexican, Chinese, pizzerias, bars, and so on.

Q: How close are you to the highway?

A: Our “highway” is not what suburban residents might expect: it’s just a two-lane paved road, which is actually the only road of Rockville. Most houses of Rockville are close to it, including ours. Trucks are not allowed to go through Zion Park tunnel, so they don’t use our road. There is some traffic during the day, as the Zion Park visitors use the road, but it all gets very quiet at night.

Q: What forms of payment do you accept?

A: We accept all major credit cards: Visa, MasterCard, Discover, American Express (no debit cards, sorry), and cash (US dollars only).

Q: What are the check-in and check-out times?

A: Please see our policies page for the answers to this and other related questions.

Q: What time is breakfast served?

A: We serve breakfast between 6:30 a.m. and 9:30 a.m. Times may be adjusted seasonally.

Q: What if I have special dietary needs?

A: Please let us know at the time of the reservation about any dietary needs or restrictions that you have and we will do our best to accommodate. If you require special dietary items not sold at the regular food stores, it’s better to bring them with you to be sure you would have them available.

Q: Is your home wheel-chair accessible?

A: Sorry, no, it is not. However, there are other places to stay in our area, please feel free to call us and we may help you find a room for you.

Q: May I smoke in the room or house?

A: Sorry, no, we do not allow smoking in the room or anywhere in the house. You may smoke on the porch, though. Please note that smoking inside non-smoking facilities are illegal in Utah, and are subject to $200 cleaning fee.

Q: Is there air conditioning in the house?

A: We have a central air conditioning system, that is all guest rooms get cold air from the same source. We turn it on during the hot weather periods. If you don’t like to have cold air in your room, you can close the air vents in your room to limit the amount of air coming from the air conditioner.

Q: Do you allow small children as guests?

A: We love children, unfortunately our insurance policy does not allow us to have guest under the age of 8. There are other lodging facilities in our area which do accept families with children, please contact us and we may help you find a suitable place to stay.

Q: Do you allow pets in the house?

A: No, we don’t accept guests with pets, sorry. If you do want to bring a pet with you, we can help you find a place for it in our small town where you can leave your pet (for an additional fee) while you are staying with us or visiting the park (pets are not allowed on the park trails either!)

Q: Who are the hosts?

A: We are the Tyler’s, Garth and Heather. We are excited to have you come stay with us. You can read about our backgrounds on our About Us page.